SaaR offers a Tele-banking solution to keep the banks connected with their customers, serve them through every possible channel and to become more competent in the market. This is a platform independent solution which can be integrated to any IVR platform that supports VXML standards. Our Tele-banking solution offers Simple, flexible and secure access to the bank account from any-where in the world. Your ability to own our solution at low cost and faster implementation is another important aspect of our solution.
Our Tele-banking solution offers a web based back office and support advanced functionali-ties such as
- Voice Recognition
- Text-To-Speech (TTS)
- Voice Signatures
- High Availability (Single Site & multi site) and Load balancing
Some of the features of our Tele-banking
- Menus (Dynamic menu - The menu options offered on IVR to be tailored according to the custom-er's account profile/
- Static menu – Fixed menu for all customer segments)
- Customer Login – login based on CIF, Account or card number
- Account Selection – Auto Select/ List and Select or enter the account / card number
- Functions Usage – Support Select the account/card and choose function or Select function and choose account/card
- Error Messages – Dynamic error message based on error code from host / middleware
- Channel specific charging module – Support to charge the customer for usage of some functionalities
- Transaction Limits etc.