Applications drive a company's business processes - but the challenges of supporting heterogeneous application environments are increasing. Leading organizations are outsourcing to SaaR, relying on us to manage application environment complexity cost-effectively. SaaR application outsourcing business provides a spectrum of services and flexible arrangements. Starting with a standard approach, we build on the basics and structure our outsourcing engagements to achieve specific business results for our clients, carefully considering their size and complexity.

Through SaaR’s Application Management Services, we deliver a full range of capabilities, including:

• Production support: Performance monitoring, document support, patches, user testing.
• Application maintenance: Break/fix, level 2 help desk, problem management.
• Small-scale enhancements: Release management, user requests, application advice.
• Service management: Client support, change management, service reporting.

Our Package Application Services provide comprehensive and cost-effective management of packaged (ISV) applications. SaaR Package Application Services include a set of offerings that provide customers with ongoing support and maintenance for different ISV packages.

SaaR Application Management Services allow you to:

• Reduce operating and support costs while efficiently maintaining and operating applications
• Easily address everyday applications-related challenges with comprehensive services from a single source
• Free your IT environment for the creation of new solutions and growth initiatives
• Improve application availability through critical service levels.