SaaR offers a Multi-Channel Interaction Gateway (MIG) solution to keep the banks connected with their customers, serve them through every possible channel and to become more competent in the market. This solution blends perfectly with contact center platforms such as Genesys, Altitude etc. Advantage the customer enjoys is use the basic multimedia licensing facilities from these platforms and still enjoy the leverage to communicate or interact with theirs customers using almost all the possible channels. Your ability to own our solution at affordable cost and faster implementation is another important aspect of our solution.
Our MIG solution offers interactions over various channels such as
- SMS
- Social Media such as Facebook, Twitter, LinkedIn, etc.
- WebChat over Web Browsers, Mobile etc.
- Whatsapp, Viber, Gtalk etc.
The perfect blend of SaaR’s MIG solution and the Contact Center platforms allows the contact center to have Various Skills mapped such as
- Skill—SMS : Allows agent skills to be mapped for SMS interactions
- Skill—Social Media : Allows agent skills to be mapped for Social Media interactions, together or separately
- Skill—Email : Allows agent skills to be mapped for email interactions
- Skill—Webchat : Allows agent skills to be mapped for webchat interactions over browser or mobile
- Skill—Multiple : Allows agent skills to be mapped for multiple combinations of interactions